Refund Policy

 

At Tropical Suites, we understand that travel plans can change. Our refund policy is designed to be fair and transparent.

1. Cancellations

  • Flexible Rate Bookings: Cancellations made at least 48 hours before check-in will receive a full refund.

  • Non-Refundable Bookings: No refunds will be issued for cancellations or no-shows.

2. Early Check-Out

  • If you check out earlier than your scheduled departure date, one night’s charge may be applied as an early departure fee.

3. No-Shows

  • Guests who do not arrive without prior notice will be charged 100% of the booking amount.

4. Refund Process

  • Refunds (if applicable) will be processed to the original payment method within 7–10 business days.

  • For bookings made through third-party platforms (e.g., Booking.com, Expedia), please refer to their cancellation and refund policies.

 
 

Privacy Policy

 

Tropical Suites is committed to protecting your personal information. This policy outlines how we collect, use, and protect your data.

1. Information We Collect

  • Personal details (name, email, phone number, address)

  • Booking details (dates, room type, preferences)

  • Payment information (secured via third-party processors)

  • IP address and browser information (for website optimization)

2. How We Use Your Information

  • To confirm and manage bookings

  • To personalize your experience

  • To send booking confirmations and promotional emails (if opted-in)

  • For legal and security purposes

3. Data Sharing

  • We do not sell your data.

  • We may share information with:

    • Payment processors

    • Government or law enforcement (when legally required)

    • Trusted third-party services (for booking management and email marketing)

4. Data Security

We use SSL encryption and secure servers to protect your data.

5. Your Rights

  • You can request to access, update, or delete your personal data by contacting us at tropicalsuites.net@gmail.com.

 

Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before using our website or services.

1. Booking and Payment

  • Guests must be at least 18 years old to make a reservation.

  • Full or partial payment may be required at the time of booking.

  • Accepted payment methods include Visa/Mastercards.

2. Check-In / Check-Out

  • Check-in time: [e.g., 2:00 PM]

  • Check-out time: [e.g., 11:00 AM]

  • Early check-in/late check-out is subject to availability and may incur additional fees.

3. Guest Conduct

Guests must respect hotel property and staff. We reserve the right to refuse service or evict any guest engaging in inappropriate or illegal behavior.

4. Liability

Tropical Suites is not liable for:

  • Lost or stolen items

  • Injuries resulting from misuse of hotel facilities

  • Cancellations due to unforeseen circumstances (e.g., natural disasters)

5. Modifications to Services

We reserve the right to modify or discontinue any part of our service without prior notice.

6. Governing Law

These Terms are governed by the laws of Democratic Socialist Republic of Sri Lanka